How to Register

*When registering, 'Service Location' is your 7 digit Account Number*

1. Register
2. Username, Email and Password
3. Utility Statement
4. ACCOUNT NUMBER TWO TIMES; for both the Account Number AND Service Location (7 digit number)
5. Register
6. Log in with Username and Password

Autopay

AutoPay Info

Your first autopay will process on the 1st day of the following month. No late fees (hooray!) even if the 1st is after your due date. Future autopay payments will process on the 1st day of each billing month.

Autopay customers do not receive quarterly statements. If you receive a statement, your autopay needs attention.

Autopay Set Up

1. Click Manage Credit Cards
2.  +Add Credit Card
3. Enter Nickname (optional)
4. Important! Click the small circle/bubble next to Pay Automatically
5. Next
6. Enter card info, click Submit. *Will process on the 1st of each billing month

Confirm Autopay Is Working

Click Manage Credit Cards. A  black star ★  will be under Primary Credit Card and Automatic Payment will be under Pay Utility Charges

Pay Now Link by Converge

• $90.00 plus 3.5% fee
• No account access
• Card information is not saved or stored

You MUST include your account your number or your payment will NOT be accepted.

Dox​​o

• Fees may apply
• Third party vendor

IMPORTANT! If you switch from Doxo to our pay portal:

• Log in to Doxo and End Doxo's Auto Pay or Remove NBWA from your Doxo account.
• Doxo customer support (206) 319-0097